Shipping policy

Shipping Policy

Thank you for visiting and shopping at Bella Fraîche! We are dedicated to delivering our handcrafted bath products and curated lifestyle accessories to you safely, whether you are across town or across the globe.

Shipping Destinations & Carriers

We proudly offer both domestic and international shipping to bring everyday luxury right to your door. We utilize trusted global carriers, including USPS, UPS, and FedEx, to ensure your order arrives securely.

  • Domestic: We ship to all 50 states, U.S. Territories, and APO/FPO addresses.
  • International: We ship worldwide to most international destinations serviced by our carrier networks.

Order Processing & Fulfillment

·         Fulfillment Window: All orders are processed, packaged, and prepared for transit within 2–3 business days.

·         Weekend & Holiday Schedule: Orders are not packed or shipped out on weekends (Saturday and Sunday) or during major U.S. Holidays.

·         High-Volume Delays: During peak holiday seasons or immediately following a large collection drop, processing may take an additional 1–2 business days. If a significant delay is expected, we will reach out to you directly via email.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated in real-time and displayed clearly at checkout based on package weight, carrier selection, and your delivery destination.

·         Domestic Delivery: Standard shipping within the United States typically takes 3–7 business days to arrive once the carrier receives the package.

·         International Delivery: International transit times vary greatly depending on the destination and chosen carrier, generally ranging from 7–21 business days.

 

International Customs, Duties & Taxes

Bella Fraîche is not responsible for any customs clearance fees, import duties, taxes, or brokerage fees applied to your international shipment by your local government. All fees imposed during or after shipping are the sole responsibility of the customer. Please check with your local customs office to understand potential costs before placing an order.

Tracking Your Package

As soon as your order has been handed over to the carrier, you will receive an automated Fulfillment Confirmation Email containing your tracking link. Please allow up to 24 hours for the carrier system to update and show active tracking progress.

Lost or Damaged Packages

Bella Fraîche is not liable for items lost or severely damaged while in transit with the shipping carrier. If your order arrives damaged, please preserve all original packaging materials and boxes, and contact us immediately at marra@bellafraiche.com so we can assist you in filing an official claim with the carrier.