Refund policy

Refund Policy

Thank you for shopping at Bella Fraîche. We want you to love your purchase. Because we offer a unique blend of handcrafted bath products and curated fashion accessories, please review our specific return guidelines below.

Bath & Body Care Items
Due to strict hygiene and safety regulations, we cannot accept returns or exchanges on any personal care items.

·         Non-returnable: All handmade soap bars, lotions, body butters, bath bombs, or any other opened or unsealed skincare products.

·         Unused Skincare: If a bath or body product is entirely unused, unopened, and completely sealed in its original packaging, you may return it within 15 days of delivery for a store credit or refund.

 

Handbags, Jewelry & Premium Accessories

·         15-Day Return Window: Unused lifestyle goods, jewelry, and accessories can be returned within 15 days of delivery.

·         Security Tags Must Be Intact: All premium handbags are shipped with a prominent, tamper-evident security tag attached. If this security tag is cut, removed, or tampered with, the item is completely ineligible for a return or refund.

·         Condition Requirements: Handbags must be returned in their exact original condition, entirely unused, unaltered, and with all original packaging, dust bags, and retail tags securely attached.

 

·         The Physical Inspection Rule: No refunds will be processed under any circumstances until the physical item has been safely returned to our facility and undergoes a strict authenticity and condition inspection. Please allow 3–5 business days from receipt for our team to authorize the return.

 

Damages & Issues
Please inspect your order upon arrival. If your product arrived damaged, defective, or you received the incorrect item, contact us within 7 days of delivery at marra@bellafraiche.com. Please include your order number and a clear photograph of the issue so we can send a replacement or issue a full refund.

 

Return Shipping
The customer is responsible for all return shipping costs unless the return is a direct result of an item arriving damaged, defective, or incorrect.

Refunds
Once we receive and inspect your returned item, we will email you regarding the approval or rejection of your refund. Approved refunds are automatically applied to your original payment method within 5–7 business days.

Final Sale Items: Sale items and gift cards are final sale and cannot be returned.

 

Billing Note: Transactions processed on this website are managed by our parent entity, Budget Fashionista, LLC. Charges on your bank or credit card statement will reflect this name.